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Scout frees the fraud officer from the
repetition of basic administration, empowers the section manager who wants to optimise
resources and increases the chances of identifying fraud through cross-matching and
searching.
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Scout holds comprehensive details
about each investigation and soon becomes the single point of reference for the fraud
team. This eliminates the dependence on paper files, and allows more than one officer to
view the data simultaneously if required. Individual cases can be marked as
‘restricted’ and subsequently become invisible to general users. This makes the
system suitable for both external and internal investigations. Scout will
guide you through each stage of the investigation, from sending an SLA to the DSS through
to making a WBS/WIB claim and maybe a prosecution.
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Scout allows you to search for any
data, stored anywhere in your caseload. You might start by searching for the surname of a
claimant. This could be expanded to search for partners who share that name, and perhaps
landlords, alternate payees and known aliases too. Scout will show you all the
cases meeting your criteria, and displays the main case details in a summary window
through which you can page. If you identify a case which warrants further
examination, simply click on that case to select it.
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Scout produces all standard letters
and forms for agencies such as the DSS and NAFN as well as internal memos to benefits
staff. All these documents can be fully customised using your preferred word processor.
Scout’s powerful reporting is invaluable in helping the section manager target
resources and monitor staff performance. All the standard returns are automatically
produced (e.g. WBS2/3, N124/N124A). In addition there are a host of in-house reports designed to
analyse proven and unproven cases and optimise the subsidy claim. Scout’s case
diary assists each fraud officer in keeping track of their workload and appointment
schedule.
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Scout has been designed for MS
Windows and Office (see our Technical
Guide). Many authorities already run this software on
their PC’s and are familiar with its functions and features. This enables users to
quickly apply their existing PC skills and rapidly benefit from the advantages that Scout
offers.
A full system guide is provided to each user and Scout’s easy installation and
set-up eliminates the need to rely on staff with special IT knowledge. The product and
pricing have been developed for scalability, making Scout suitable for single-user
sites, through to Authorities with a larger fraud team using a PC network.
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Scout |
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